Shipping policy

Last Updated: September 26, 2026

At Trueposturic, we are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Where We Ship

We currently ship orders to customers in the United States and selected other countries where our shipping services are available.

Shipping availability may vary depending on the destination, product, courier availability, and applicable restrictions.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During promotional periods, holidays, or periods of unusually high order volume, processing may take additional time.

3. Delivery Time

Our estimated delivery timeframe is:

5–7 business days after the order has been processed.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier service, customs processing, weather conditions, public holidays, or other circumstances outside our control.

4. Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information where tracking is available.

Please allow some time for the tracking information to become active after the package has been handed over to the shipping carrier.

5. Shipping Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • Customs processing

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete shipping information

  • Courier delays

  • High order volumes

  • Transportation disruptions

  • Events outside our reasonable control

If your order appears to be delayed, please contact our customer support team so we can assist you.

6. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply for reshipment.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Customs, Duties & Taxes

For international orders, the customer may be responsible for customs duties, import taxes, VAT, or other charges imposed by the destination country, where applicable.

These charges are determined by the destination country's authorities and are outside our control.

8. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and clear photographs of the package and product.

If tracking shows that a package was delivered but you have not received it, please first check with household members, neighbors, building management, or the local carrier.

We will work with the relevant shipping carrier where possible to investigate the issue.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, our return and refund policy may apply.

10. Contact Us

If you have questions regarding shipping or your order, please contact our customer support team through the contact information provided on our website.

By placing an order with Trueposturic, you acknowledge and agree to the shipping terms described in this policy.