Shipping Policy

Thank you for choosing TrueRoot Care. We are committed to delivering your order safely, efficiently, and in excellent condition. Please review our shipping policy below.

1. Order Processing

All orders are processed within 1–2 business days. Orders are not shipped on weekends or public holidays.

During peak seasons, promotional events, or periods of high order volume, processing times may be extended by an additional business day. We appreciate your patience as we carefully prepare every order for shipment.

2. Shipping & Delivery Times

We proudly offer Free Standard Shipping on all orders.

Our fulfillment network allows us to serve customers worldwide through strategically located warehouses.

Destination	Estimated Delivery Time	Shipping Cost
United States & International	7–12 Business Days	FREE

Fulfillment Network

To ensure the fastest possible delivery, orders may be shipped from our fulfillment centers located in the United States, Germany, or China, depending on inventory availability and destination.

Delivery Delays

While we strive to meet all estimated delivery windows, delays may occasionally occur due to customs processing, carrier disruptions, severe weather, or other circumstances beyond our control.

3. Order Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation Email containing your tracking information.

Please allow up to 24 hours for tracking updates to become active within the carrier's system.

4. Shipping Partners

We work with trusted domestic and international shipping carriers to ensure reliable delivery. Depending on your location, your order may be shipped through carriers such as USPS, FedEx, DHL, UPS, or other reputable logistics providers.

5. Damaged or Defective Deliveries

If your order arrives damaged or defective, please contact our support team within 48 hours of delivery.

Primary Support: support@truerootcare.com
Secondary Support: trueposturicstore@gmail.com

To help us resolve the issue quickly, please provide:

• Clear photos of the damaged product

• Photos of the shipping package and labels

• Your order number

Please retain all original packaging materials until your claim has been reviewed.

6. Lost Packages

If your tracking information shows that your package has been delivered but you have not received it, we recommend first checking:

• Around your property

• With household members

• With neighbors

• With your apartment office or building management

If you are still unable to locate your package, please contact us immediately at:

support@truerootcare.com
trueposturicstore@gmail.com

Our team will work with the carrier to investigate the shipment and assist in resolving the issue as quickly as possible.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply for reshipment.

8. Contact Us

For any shipping-related questions or concerns, please contact:

Email: support@truerootcare.com
Secondary Email: trueposturicstore@gmail.com

We are always happy to assist you.