Return & Refund Policy

At TrueRoot Care, we stand behind the quality of our products and want you to shop with complete confidence. That's why every order is backed by our hassle-free return and refund policy.

30-Day Risk-Free Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Include all original packaging and accessories.

• Be accompanied by proof of purchase or order confirmation.

How to Start a Return

To initiate a return, please contact our customer support team at support@truerootcare.com or trueposturicstore@gmail.com.

If your return request is approved, we will provide detailed instructions on how and where to send your package.

Please Note: Returns sent without prior authorization cannot be accepted or processed.

If you have any questions regarding your return, feel free to contact us at support@truerootcare.com or trueposturicstore@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately at support@truerootcare.com or trueposturicstore@gmail.com. Our team will review the issue and work quickly to provide a suitable resolution.

Non-Returnable Items

For hygiene and safety reasons, personal care products cannot be returned once they have been used.

We also do not accept returns on:

• Sale or clearance items

• Promotional bundles

• Gift cards

If you're unsure whether your item qualifies for a return, please contact our support team before initiating a request.

Exchanges

The fastest way to exchange an item is to return the original product once approved and place a new order for the item you would like instead.

European Union Customers

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery for any reason, provided the product remains unused and in its original packaging.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@truerootcare.com or trueposturicstore@gmail.com.